IP Cam Soft FAQs

How do I add new cameras ?

Please follow the steps below to add your cameras into your app:
For Android app:
- Tap + button on the screen > Add New Camera.
- Select driver (brand, model) for your camera from the list.
- Enter the Name, URL (or IP address), Port number, Username and Password of your camera.
- Tap Test connection to test your connection.
- If the test is successful, tap Save to save your setting.
Or :
- At Matrix view, tap on screen to show menu.
- Select Cameras button to go to Cameras List page.
- Tap + button.
- Enter the Name, URL (or ip address), Port number, Username and Password of your camera.
- Tap Test connection to test your connection.
- If the test is successful, tap Save to save your setting.
For iOS app:
- At Matrix view, tap + button > Add Camera.
- Enter the Name, URL (or ip address), Port number, Username and Password of your camera.
- Select Brand/Model for your camera > Test connection > Save.

I do not know my camera's brand. How do I find out the camera's model ?

Please follow the following steps to scan for your camera models.
For Android app:
- In Settings, tap the Scan Camera button.
- Enter the URL, PORT, USERNAME and PASSWORD of your camera.
- Tap the Start Scan button.
- Our software will detect automatically and show you the most compatible models. You just select one of camera models displayed in the list.
- Tap Yes to add this camera, tap Cancel to cancel.
For iOS app:
- The Scan button is located in the Add Camera page.
- Input the Name, URL, Port, Username and Password for your camera.
- When you select Model: tap Auto Scan button at the top right corner of the page.
- The app will find the most compatible driver for your camera > tap Save.

I want to view 1, 2 or 4 cameras at the same time.

Once your camera is added, you can view your camera on screen. You can view at 1 or 2 or 4 cameras view mode.
- View 2 or 4 cameras: in Configurations page (tap Config button), you can choose between 2 cameras view mode and 4 cameras view mode.
- View 1 camera (full screen mode): At Matrix view, just double tap on the camera you want to view.

How to Control camera ?

For Android app:
- At Matrix view, double tap on the camera you want to control.
- Touch screen to show menu > Select Control button.
- The app will show you all control buttons (left, right, up, down,…), now you can control your camera.
- To hide control buttons, touch the screen again.
For iOS app:
- At Matrix view, double tap on the camera you want to control.
- Touch screen to show all control buttons and start to control your camera.

How to Record video ?

For Android app:
- At Matrix view, double tap on the camera screen that you want to record.
- Touch screen to show the menu. Select Record(REC) button.
- Tap Stop button to stop recording.
- To see all recorded videos: from the menu, tap Videos button, tap on a video, select Play/Share/Rename or Delete it.
- You can sort videos by Name, Date, Ascending and Descending.
For iOS app:
- At Matrix view, double tap on the camera screen that you want to record.
- Tap Expand button > REC button.
- Tap Stop Recording button to finish.
- Go to Configurations page > select Recorded videos to see all your recorded videos.
- Tap a video > select an option (Play Video/Send to/Rename/Delete/Cancel).

How do I edit or delete my cameras ?

Please follow these steps
For Android app:
- At Matrix view, tap on screen to show menu.
- Tap Edit button.
- Each camera will have 3 buttons Edit - Change – Remove for you to choose. > Save.
Another way to edit your camera:
- From Matrix view, tap on screen to show the menu.
- Tap Cameras button> In the Camera List, select the camera you want to edit > select Edit button to start to edit your camera.
For iOS app:
- At Matrix view, tap on screen to show menu.
- Select Edit button > select one of these options: Edit - Replace - Remove.
Another way:
- At Matrix view, tap screen to show the menu.
- Select Add button > go to Camera List > select the camera you want to edit > Edit.

How do I invert video ?

For Android app:
- Tap Edit button to go to Edit Camera page.
- Check on the box Invert Pan/Invert Tilt/Invert Image/Mirror Image - > Save.
For iOS app:
- Go to Edit Camera page > Advanced options.
- Turn Invert pan/Invert tilt On.

PTZ and preset buttons are missing - How do I do in-app update ?

Please follow the steps below:
- At the matrix view screen, tap on the screen to show buttons.
- Select Config button.
- Scroll to the bottom, and tap Check for Updates (For Android app) or Check Camera Models (For iOS app).

I can only see my cameras when I am inside. How do I configure port-forwarding ?

You are currently viewing your camera inside your home network. For you to see your camera from the outside, you must configure port-forwarding. Port-forwarding allows your cameras to be visible from outside. Please refer to your camera's manual for how to configure port-forwarding. You can also find many instructions on the internet. Please check out this document.

All cameras must be configured to be visible from outside your network before you can access the cameras via the phone.

Or please visit this site for more information: http://portforward.com/english/routers/port_forwarding/

What additional features will I get if I buy the full version ?

Paid app has no ads and has additional features such as capturing snap shots and live updates. Additionally, paid users are entitled to lifetime tech support.
We thank you for your support. By purchasing this app, you have helped us to improve this IP camera app.

How do I contact you for help ?

Our staff are available to provide support via email: support@ipcamsoft.com Please let us know what technical issues you have and we will be able to provide step-by-step instruction via email. Contact us here.

Why do I miss the audio function? (one way/two way audio)

We are sorry that currently we only support one way audio and two way audio for several cameras. So, if you miss the audio function in our app, please email our support team at support@ipcamsoft.com, we will try our best to help you check and support audio for your camera.

How do I buy in-app ?

- Android app:
Please tap on Buy Full Version banner on the screen (or tap the Cart button) to upgrade it into the full version. In the confirm purchasing alert box, we will show you the price before you decide to buy the app.

- iOS app:
Please tap the Capture button > Select Buy now > after confirm your purchase > tap Buy button.
Or tap Config button > Buy Full Version > Buy now > Buy.

I already upgraded to the full version, but don't find any additional features ?

If you already upgraded to the full version, the free version would become the full version. The ads would be removed, beside the features you have in free version (control, zoom, light, presets, one or two way audio,... depending on which kinds of cameras you have), you will have additional features such as capturing snap shots and live updates. Additionally, paid users are entitled to lifetime tech support.

If you don't have these features, please follow the steps below:
- On Android app, please use the same account (the account which you used to purchased the app) to download the app again. You will get back the full version.
- On iOS app, please tap the Capture button > select Restore button. (please remember to use the account which you used to buy the app).
If you follow these steps but you still cannot get the full version, please contact our support team for help.

What cameras, DVRs, NVRs, devices are supported ?

Please see models support list.

My camera is not in the support list. What should I do ?

You can use the Scan button to automatically find the compatible drivers in our app.
If there is no match, please contact us with the remote access so that we can test your camera and add your camera model into the list.

Smart Dash Cam FAQs

1. I noticed a broken square at top of the side icons in the recording screen. What's this for?

That's the feature named "Focus".
- The Focus button located on the left side: This help you turn between 2 modes: continuous focus and once focus. The broken square with the circle inside is continuous focus, and the broken square without circle inside is once focus.
- To select a focus point: Touch any place on screen where you want to be in focus (you will see the focus icon appears on that point). Touch again to make it disappear and turn into auto focus mode.

2. Can this app record two cameras at once?

The app does not support recording by two cameras at once.

3. I want to have black screen option while I am recording.

- You can make the screen black manually by tapping the circle grey button at the recording screen (above the Record button).
- If you want to turn to black screen automatically, go to Settings tab > Turn on the feature "Turn off monitor while driving", screen will be black automatically when the car is running.

4. I purchased the full version but am not able to take advantage of the family sharing feature for the upgrade.

We are sorry to say that Family Sharing does not work with in-app purchase.
You can refer to this article to know What you can't share with Family Sharing: https://support.apple.com/en-us/HT203046

5. How to record with the audio

- Make sure that you already enable microphone permissions for Dash Cam app. (Go to Settings app > select Dash Cam > Turn Microphone On.
- On recording screen on Dash Cam app, Tap the Microphone button to enable or disable audio recording.

6. What is quality of the video recorded by the app?

The app has the following resolutions: High, Medium, Low, 480p, 720p
+High: recording with the Maximum resolution allowed on your phone. This varies per device.
+Medium: Suitable for Wi-Fi sharing.
+Low: recording with the low resolution allowed on your phone. Suitable for 3G sharing.
+640x480: VGA.
+1280x720: 720p HD.
Normally, video files with higher resolutions have a bigger file size, so you should record with a lower quality to save space.

7. How to use turn by turn directions?

Tap the Map icon on the recording screen, search for a destination > Select > get turn by turn directions while you are recording.

8. Would it be possible to have dash cam running in the background recording while I use an app like Waze?

Waze is a navigation app so it can run in the background. However iOS does not allow recording in background. Therefore, the recording will stop when you open other app.

9. Does it record Speed? And can this be turned off?

Yes, the app always shows speed, but you cannot turn it off.

10. Speed does not work.

The app calculates speed using GPS connection. So speed won't work unless you turn on Location Services (go to iPhone's Settings app > select Dash Cam app> at Location, select "While using the app"

11. How do I upload dash cam video to Google?

Make sure that "Google Drive + Youtube" is turned ON. (go to Settings tab > Turn it ON, login your Google Drive)
Open videos list. Select the video you want to upload > Upload to Google Drive. Wait until the upload process is finished.
Do the same steps for Uploading on Box Drive/ Dropbox

12. How to upload video as publish on Youtube?

Make sure that "Upload video as publish on Youtube" is turned ON. (go to Settings tab > Turn it ON)
Open videos list. Select the video you want to upload > Upload to Youtube. Wait until the upload process is finished.
Open Youtube app on your iPhone > Library > My videos> you will see the dash cam video you have just uploaded to.

13. When uploading videos to Dropbox, can you set that to only upload while on WIFI?

The app only allows upload manually ( you select file and upload to Dropbox by yourself).

14. Do your app have Auto record feature?

Our app supports Auto Record feature when your car starts to move. It named "Record while driving". You can enable this feature by going to Settings tab > Turn ON "Record while driving").
Please note that with this feature turned On, the app starts recording when you start driving and stop recording when you stop your car.

15. With "Record While Driving" turned on, you may not record activities that happen while stopped at an intersection"! I would rather it start when I start driving and does not stop recording at an intersection.

If you don't want the app to stop recording at an intersection stop sign, we also have additional option: Continue to record with the time range set in loop recording even your car stops.

16. What does "Turn off monitoring while driving" mean?

With this feature turned ON, the screen will be black automatically while your car is running.

17. I want to adjust screen brightness

At the Home page, please tap the grey button (the button above the Record button), and then drag the brightness bar next to grey button to adjust the screen brightness.

18. How do I delete video?

- Tap Play tab (at the bottom of screen) to open the videos list.
- To delete a video, swipe left on the video you want to delete > Delete.
- Delete multiple videos: Tap Select > select the videos you want > Action > Delete.
- To delete all videos: Go to Settings tab> tap Delete All Videos > Agree > type "delete" > Yes.

19. Not sure what does the threshold mean?

Threshold is a specific value so that the app detects impact (a car accident) (this value is used to Auto-lock video file on impact and Record on impact). Please drag the slider to set the appropriate threshold.
- If you are not sure which threshold value you should choose for detecting impact, Threshold Test will help you test the level of impact you want and then determine a relevant value for Threshold: drag back to 1.0 before testing, make a shake to the phone and then it will determine a relevant value. The Threshold value depends on how much strength of impact you want to use for locking or recording video automatically.
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