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Thread: lost connection to view away from home network

  1. #1
    Junior Member
    Join Date
    Jun 2016
    Posts
    1

    lost connection to view away from home network

    My app to view my cameras from my phone and ipad worked for years and but since my cable company changed my modem to a higher speed model it has stopped working.
    All of the addresses look correct and I am baffled as to why it stopped working.
    I have looked at my router setting and they seem fine also everything is working fine with the recording software and home network meaning I can see them if I send it straight to the IP address.
    Help is appreciated!
    Steve

  2. #2
    Super Moderator
    Join Date
    Apr 2014
    Posts
    132
    Hi
    After you changed the new modem, have you configured port forwarding?
    Please contact us via email support@ipcamsoft.com for quick assistance.
    Last edited by Moderator; 08-17-2017 at 08:41 AM.

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